Shop conditions
Terms of sale
clear and transparent
Sample text. This shop is a demo that is for sale: the owner, tax ID, address and payment details are fictitious. Whoever acquires it must replace them with their own and adapt this text to the law of their country with their adviser.
These terms govern the purchase of the products offered by Oro de Sol Boutique through orodesol.com. By placing an order you accept these terms; please take the time to read them carefully.
1. Seller
- Owner
- Oro de Sol Boutique
- Tax ID
- 000000000 (fictitious)
- Registered address
- Calle Ejemplo, 1 · 00000 Ciudad
- [to be configured]
- Website
- orodesol.com
2. Products and prices
The features of each product are described on its product page. There may be slight variations in colour, size or finish compared with the photographs.
The prices that apply are those shown in the shop at the time of the order. They are shown in euros (€) and include the applicable taxes. Delivery charges are shown in the shop before you complete your purchase.
3. Ordering process
- Add the products to your basket and click “Checkout”.
- Enter your contact details and delivery address.
- Choose one of the available payment methods.
- You will see your order number on screen and receive a confirmation by email.
- Make the payment following the instructions shown, quoting your order number as the reference.
- Once we confirm receipt of payment, we prepare and dispatch your order.
The contract is concluded when we confirm by email that we have received payment and accepted the order.
4. Payment methods
The available payment methods are shown on the payment screen, together with the details needed to complete the payment (for example, the bank account for a transfer or the PayPal link).
If we do not receive payment within 5 calendar days of the order, the order will be cancelled automatically and the products will become available again.
5. Delivery
- Delivery time: 3 to 5 working days from confirmation of payment, unless otherwise stated in the shop.
- Destinations: the countries indicated in the shop. For other destinations, please contact us before placing your order.
- Cost: as shown in the shop before you complete your purchase.
- Carriage: by a courier company with tracking.
If you have not received your order 10 working days after confirmation of payment, write to us and we will look into it with you.
6. Availability
Stock is limited. If a product you have bought were to become unavailable, we would let you know as soon as possible and offer you an alternative or a full refund.
7. Invoicing
If you need an invoice, give us your billing details (name or company name, tax ID and address) in the “Notes” field of the order or by email. We issue it in PDF format.
8. Warranty
As a consumer you are entitled to the legal guarantee of conformity for at least 2 years from delivery, in accordance with Directive (EU) 2019/771 and the law of your country, which may provide for a longer period. The guarantee does not cover normal wear and tear or damage caused by misuse or improper handling.
9. Returns
See our Returns policy for full details of the right of withdrawal (14 days) and the procedure to follow.
10. Customer service and complaints
Any enquiry, complaint or claim can be sent to the shop's contact email. We will try to resolve it amicably as quickly as possible.
11. Applicable law and jurisdiction
These terms are governed by the law of the country of the seller's registered address. If you are a consumer, this does not deprive you of the protection afforded to you by the mandatory rules of your country of residence, and you may bring proceedings before the courts of your place of residence where the law so provides.